Our Credit Union Rebrand is Here!

Our new name is pronounced Ann-core-uhm.

No, our routing number as well as your member numbers, account numbers, usernames, and passwords will remain the same.

No. Everything will stay the same. Our routing number 211287463 will not change and your account number(s) will remain the same. You do not need to take any steps to update automatic payments or direct deposits that are already established.

Yes. Your existing active credit card and/or debit card and current PIN, with the Five County name and logo, will continue to work as it works today. After the name change, as your credit and/or debit cards expire, you will be issued a new card. All cards re-issued after the name change will have the new name.

Yes. You can continue using your existing checks until they run out. When it’s time to reorder, you will see the credit union’s new name and logo on your checks.

If you are writing a check for your loan payment, you should now be addressing them to Ancorum Credit Union.

The rates and fees at our credit union will not be affected by the name change. We will continue to monitor our rates and fees as we always have to ensure high value and return to our members. While rates and fees do fluctuate, this is in response to market conditions.

No, all phone numbers will remain the same.

Yes. Watch for more information regarding our website address and links over the next 3 – 4 months. When changed, the current website address and email addresses will automatically redirect to the new addresses for the duration of 2025. Mobile Banking and Card Manager apps will be updated through system updates in your smart phone’s App Store(s). For additional information please visit www.fivecounty.com.

In most cases, your documents will be unaffected by the name change. Please call us at 800.750.0959 if you have specific questions about your legal documents.

Our current field of membership encompasses anyone who works, resides or worships in

• Androscoggin, Cumberland, Franklin, Kennebec, Knox, Lincoln, Oxford, Penobscot, Piscataquis, Sagadahoc, Somerset, Waldo County.

• Employees of the credit union.

• Relatives of existing member.

This will remain as is today.

Yes, eligibility requirements only need to be met when you initially join the credit union.

Yes. Deposit accounts for each share owner remain federally insured up to $250,000 by the National Credit Union Share Insurance Fund.

1. Head to Settings (click on your profile picture for desktop or hit More if you’re on mobile).

2. Click on the Contact tab.

3. You’ll see your address, phone number, and email - click the pencil next to the one that needs changing.

4. Verify your identity by entering a code sent to you.

5. Once you enter the code, your info’s all set and updated!

All of your current account information will transfer over securely to the new system. Once you log in, you will immediately notice a change to a dashboard layout which gives you a convenient snapshot view of your accounts. You can easily rearrange the dashboard according to your preferences.

No. Our branches will continue to be open and available to you the same days and times that you expect.

There will not be any changes to the statement cycle. Please watch your mail or email for the new statement stationary with our new name.

Our previous name, Five County Credit Union, was geographically limiting and created confusion over membership eligibility. We understood not everyone in our current membership lived or worked in the original five counties, and our name was not inclusive of every member we serve. Due to this, we recognized our name had been an obstacle for some people in joining our credit union and experiencing the benefits that come with being a member of our organization. As a result, the Board of Directors made a unanimous decision to change the credit union’s name in order to welcome more members.

No. The name change is not the product of a merger or an acquisition with another financial institution. Our organization continues to be financially strong and secure, and we will continue to be owned by you, our members, just as we are today.

The management team and Board of Directors spent many months working under the guidance of an experienced and respected branding firm.

We are now currently under our new name. Though some items, like digital banking, you may not see updated until later.

You may see changes in our branches, website, mobile app and marketing material in the weeks leading up to rolling out our new name. We assure you, during this time, your member experience and service will remain strong.

Yes. The credit union will remain 100% owned by you, our members.

That depends on your device:

• Android Users: You will need to delete the old app and download a new version from the Google Play Store.

• Apple Users: You will only need to update your current app.

The employees you’ve grown accustomed to will be here ready to provide the same personalized service that you expect.

You will have access to all the accounts you’re an owner on, all under one login. This will not change. If you have multiple accounts with us, you will see them all in one place, making it easy to manage everything at once. Please contact us directly to request this functionality.

For Android users, yes. You will not be able to login using our old app. For Apple users, the previous application will require an update to the new application before being able to login.

The below devices will not support the new app:

OnePlus 8Pro
Google Pixel 2
Google Pixel 2 XL
Google Pixel 4a
Samsung Galaxy A33
Motorola Moto G82 5G

This app requires Android Version 12 or later and iOS 15.0 or later.

Yes, we will continue to be a part of shared branching. You can begin using our new name through shared branching beginning September 15.