PAUSE.

Scammers are counting on you not to.


They’re counting on…

urgency

They want you to act before you think.

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TRUST

They want you to trust the number on your screen.

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Clicking

They want you to click before you look.

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Secrecy

They want you to keep it a secret.

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ACCESS

They want your codes, passwords, PINs, and personal information.


PAUSE.

If anyone contacts you and asks you for, or to do, any of these items while claiming to be us, pause and contact us through a verified method.

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  • Your full Social Security Number.

  • Your passwords, PINs, or security codes.

  • Your account numbers.

  • Your online banking information.

  • To buy gift cards.

  • To keep a conversation secret.

  • To move money to a “safe account.”

  • To act immediately.


PAUSE.

Scammers use tricks to get you to act quickly without thinking. If you notice any of these signs, hit pause and protect yourself.

Woman on phone at dining table in house.
  • If you get an urgent request for payment or info.

  • If you get unsolicited calls or messages.

  • If you notice spelling errors in emails or messages.

  • If you’re asked for gift cards, wire transfers, or crypto.

  • If you see a “too good to be true” offer.

  • If you receive threatening messages.

  • If you’re told, “Don’t tell anyone.”


think you’ve been scammed?

Let us know as soon as you can. Remember, scammers are professionals, and anyone can be targeted.

Woman talking on phone taking notes in home.
  • Stop communicating with the suspected scammer.

  • Contact your credit union, bank, and/or lenders right away. We can freeze or close any affected accounts.

  • Change your passwords, especially if you shared login information.

  • Report the fraud to the three credit bureaus and the police.

  • Place a freeze on your credit. This stops new credit accounts from being opened in your name.

  • Visit identitytheft.gov to report the incident and get a personalized recovery plan.

  • Monitor your accounts for unauthorized transactions.


Common Types of Scams & Fraud